Return Policy

If you are not satisfied with your new FRENDS, you may return them within 15 days of purchase for a full refund of the purchase price, less shipping. 

Policy is applicable to purchases made on For purchases made at one of our Authorized Retailers, please consult their policy.

To submit a return within Australia and New Zealand:

Please contact FRENDS Customer support via, or by phone at 1300303883 Mon-Fri 9am-5pm.

Please note:
• Items must be unopened and in their original packaging. 
• Returns will be accepted within 15 days from the date of shipment
• Items purchased on sale are final and not eligible for return.
• If you received a damaged item, please call 1300303883 within 3 business days of receipt to report the problem.

Return + Shipping Process:
FRENDS is not responsible for any return item lost in transit. We highly recommend using a shipping carrier that provides insurance and tracking.

Please follow the instructions provided by our customer service team in order to return a warranty claim.
Call: 1300303883

For International Inquiries:
Call: 1-877-733-7556

FRENDS Europe:
Call: +31-20-333-62-33
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